CCC Policy on Providing Accessibility
for Ontarians with Disabilities
(April 2026)
Statement of Organizational Commitment
Cedarview Community Church (CCC) is committed to ensuring equal access and participation for people with disabilities. We are committed to treating people with disabilities in a way that allows them to maintain their dignity and independence. We believe in integration and we are committed to meeting the needs of people with disabilities in a timely manner. We will do so by removing and preventing barriers to accessibility and meeting our accessibility requirements under the Accessibility for Ontarians with Disabilities Act and Ontario’s accessibility laws.
CCC is committed to meeting its current and ongoing obligations under the Ontario Human Rights Code respecting non-discrimination.
CCC understands that obligations under the Accessibility for Ontarians with Disabilities Act, 2005 (AODA) and its accessibility standards do not substitute or limit its obligations under the Ontario Human Rights Code or obligations to people with disabilities under any other law.
CCC is committed to excellence in serving and providing goods, services or facilities to all customers including people with disabilities.
Our accessible customer service policies are consistent with the principles of independence, dignity, integration and equality of opportunity for people with disabilities
This Policy has been prepared, and will be reviewed at least every five years, to ensure compliance with the requirements of the AODA Customer Service Standard and to articulate what people may expect from CCC with regards to this standard.
1. Access to our building
The Cedarview Community Church located at 1000 Gorham Street, Newmarket, Ontario is accessible to all persons, having the following accommodations in place:
1.1 Parking
Ten (10) parking spaces are specifically allocated for persons with physical disabilities. Eight (8) of these spaces are located close to our front entrance and two (2) are located close to the rear entrance and are clearly identifiable.
1.2 Front & Rear Door Access
Our front and rear doors have handicapped door openers and access that is wheelchair friendly.
1.3 Second Floor Access
Our handicapped elevator is available for those who need to use it and is kept in good working repair.
1.4 Accessible washrooms
Handicapped washrooms are available on both the first and second floors of our building. These washrooms are equipped with handrails and counters and sinks at heights that accommodate a wheelchair.
2. Assistive Devices
CCC is committed to serving persons with disabilities who use assistive devices to obtain, use or benefit from its goods and services. CCC will ensure that our employees and volunteers know how to use assistive devices available in providing goods and services and inform the public that these devices are available.
3. Use of Service Animals
CCC is committed to welcoming people with disabilities who are accompanied by a service animal on the parts of our premises that are open to the public and other third parties.
CCC will ensure that all staff and volunteers who deal with the public are trained in how to interact with persons with disabilities who are accompanied by a service animal.
4. Support Persons
CCC is also committed to welcoming people with disabilities who are accompanied by a support person. At no time will a person with a disability, who needs the assistance of a support person, be prevented from having access to his/her support person while on our premises.
5. Communication
CCC will communicate with persons with disabilities in ways that take into account their disability. We will train all staff and volunteers on how to interact and communicate with persons with various types of disabilities.
5.1 Telephone Services
CCC will train staff and volunteers to communicate over the telephone clearly and concisely using plain and easily understandable language. We will make staff & volunteers familiar with telephone technologies intended for people with disabilities. We will also offer to communicate with people by regular mail or email if telephone communication is not suitable to their needs.
5.2 Forms, Documents & Publications
CCC will endeavor to make all forms, documents, and publications available in alternative formats. Such requests can be made:
a) In person or by regular mail addressed to:
Cedarview Community Church
1000 Gorham Street
Newmarket, ON L3Y 1L8
b) By telephone at: 905-895-8893
c) By email to: ccc@cedarview.org
Requests for documentation in alternative formats will be forwarded to the department involved in the production of such documentation.
5.3 Web Site
CCC will include a link on our home web page that is easy to find, which allows people to access our AODA policy, practices, and procedures.
Within this link, there will be provision for:
a) A request for documentation in an alternative format. b) An email contact, phone, mailing address as to where to send feedback.
All content placed on our web site will be reviewed on an ongoing basis to ensure compliance with the WCAG 2.0 Level AA.
6. Notice of Temporary Disruption
CCC will provide a public notice in the event of a planned or unexpected disruption in the facilities or services usually used by people with disabilities. Such notice will include the reasons for the disruption and the expected duration.
The notice will be placed on our web site and at our front entrance.
7. Employment
CCC strives to engage in accessible employment practices that allow persons with disabilities to take part in all aspects of the employment cycle, from recruitment and selection to employment and development.
7.1 Job Postings
CCC welcomes and encourages applications from persons with disabilities. Job postings will mention that accommodations will be made available upon request for candidates taking part in all aspects of the selection process, including interviews.
7.2 The Hiring Process
If a successful candidate requires accommodation to perform his/her job, the individual will be invited to discuss their specific needs with their manager/supervisor and CCC’s HR representative prior to their employment start date.
A personalized Accommodation Plan will be put in writing and kept in the employee’s personnel file.
The privacy of the successful candidate, with regards to their disability, will be respected at all times.
7.3 Accommodation Plan Specifics
A specific accommodation plan will be prepared, and a copy given to the employee, and in an accessible format if requested. The accommodation plan will include:
a) Any necessary adjustments to a physical workspace and/or specific supports necessary to enable the individual to complete their assigned work duties in a timely manner. b) Specific Emergency procedures, if needed, as noted below. c) Details as to how often the plan will be reviewed by the employee, their manager and CCC’s HR representative.
7.4 Workplace Information
Workplace information will be provided in an accessible format if an employee requests it. This includes:
a) All information that the employee needs to perform their job. b) All general information that is normally provided to employees.
7.5 Emergency Information
Specific emergency procedures will be developed and discussed with the employee. This includes:
a) Review of accommodations needed should any of the emergencies mentioned in the Office Emergency Planning Policy arise. b) Review of accommodations needed in case of a fire alarm.
7.6 Performance Reviews
Any formal or informal performance reviews will incorporate any specific accommodations that are needed by the employee.
The performance review will include discussion of the current accommodation plan and allow input from the employee as to whether any adjustments to the plan are necessary.
Feedback and coaching will be presented in a manner that is accessible to the employee.
Every effort will be made to ensure the individual is provided with all they need to successfully learn new skills and/or take on more responsibilities.
7.7 Return to Work Process
CCC will strive to support and encourage the return to work of any employee whose absence from work relates to a disability issue.
Any disability-related accommodations needed will be discussed with the employee and a written plan developed prior to the return-to-work date.
8. Training
We are committed to training all staff and volunteers in accessible customer service, other Ontario’s accessibility standards and aspects of the Ontario Human Rights Code that relate to persons with disabilities.
8.1 Training for Staff & Volunteers a) CCC will provide training to all employees, both full-time and part-time, as well as any volunteers who work at our office and deal with the public or other third parties on their behalf. b) We will also provide training for those involved in the development and approvals of policies, practices, and procedures to accommodate persons with disabilities. c) We will maintain records of the training provided including the dates on which the training was provided and the number of individuals to whom it was provided. d) Training will be provided on an ongoing basis and whenever changes are made to relevant policies, practices, and procedures.
8.2 Content of Training
Training provided by CCC will include discussion of:
a) Purpose of the Accessibility for Ontarians with Disabilities Act, 2005 and the requirements of the Customer Service Standards. b) How our policies are related to the Customer Service Standards. c) How to interact and communicate with people with various types of disabilities. d) Acceptable and non-acceptable terms. e) How to interact with people with disabilities who use an assistive device or require the assistance of a service animal or support person. f) How to use the equipment or devices available on-site or otherwise that may help with providing goods, services or facilities to people with disabilities g) What to do if a person with a disability is having difficulty in accessing our organization’s goods, services or facilities.
9. Feedback Process
CCC welcomes feedback on our accessibility services. Comments on how well CCC is doing in accommodating persons with disabilities can be submitted to:
a) In person or by regular mail addressed to:
Cedarview Community Church
1000 Gorham Street
Newmarket, ON L3Y 1L8
b) By telephone at: 905-895-8893 c) By email to: ccc@cedarview.org
All feedback will be respected as private. It will be reviewed for possible action that can be taken to improve our current policy, practices, and procedures. All those who submit feedback can expect to hear back within ten business days of our receipt of the feedback. Feedback will be in a format that is accessible to the complainant.
10. Changes to Existing Policies
Any policies of this organization that do not respect and promote the principles of dignity, independence, integration and equal opportunity for people with disabilities will be modified or removed.
This document is publicly available. Accessible formats are available upon request.